A multicontractor/government systems engineering team analyzed a government organization in order to develop recommendations to re-engineer its activities and improve its processes in terms of both efficiency and quality. The organization was NASA/Goddard’s Mission Operations and Data Systems Directorate (MO&DSD), which 24 hours/day, 7 days/week supplies services including data capture, data processing, operations, and communications between orbiting spacecraft and ground based investigating teams.
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