General Information
What is the INCOSE member portal and why is it changing?
The member portal is where you manage your INCOSE account, membership, chapter affiliation, certification, and purchases. We are migrating to a new platform to provide an upgraded, more seamless member experience.
How do I log in to the new INCOSE member portal when it goes live?
Click the Manage Account button in the top right corner of any page on incose.org.
Your username is your primary email on your INCOSE member profile.
You will need to reset your password by selecting Forgot Password and following the instructions.
I currently log in to the INCOSE member portal using my INCOSE Microsoft account. Will that still work after the transition?
No. Single sign-on (SSO) through your INCOSE Microsoft account will no longer be available for accessing the member portal, INCOSE Connect or the INCOSE Website.
What should I do if I cannot access my account?
If you are still unable to access your account after resetting your password, contact [email protected] for assistance.
Will there be any downtime during the transition?
You will not be able to log in to your INCOSE member account for up to 10 days starting 30 July at 06:00 EDT.
You will not be able to log in to INCOSE Connect or the incose.org website Single Sign On (SSO) for up to 2 days starting 3 August at 06:00 EDT.
Check this page for the most up to date information.
How will my membership be impacted?
Your membership expiration date will be extended to the end of the month at no additional cost. For example, if your expiration date was June 13, it will be extended to June 30.
Where can I go if I have technical issues, and what is the expected response time?
For technical issues, contact [email protected]. Response times may vary during the transition period, but INCOSE will make every effort to respond as quickly as possible.
Digital Store and Payments
Will my saved payment information transfer to the new system?
No. For your security, saved payment methods will not be transferred. You will need to re-enter your payment information the next time you make a purchase or renew your membership.
Will the items in my current digital library transfer to the new system?
Digital downloads saved in your current library will not be transferred. Download any necessary PDFs to your personal device before the transition.
SEP Certificates and Certification Records
Will my certificate change with the new portal?
No. Your certificate will remain the same, including your SEP number.
All certification expiration dates will align to the end of the month in which they expire. If your current expiration date does not fall on the last day of the month, it will be extended at no additional cost.
How do I access and download my SEP certificate in the new portal?
- Go to your Member Home page.
- Select Certification on the left side menu.
- Select Print Certificate.
Will I still be able to access my Accredible certificate link?
No. Certificates will be hosted exclusively through the new INCOSE portal. Access to Accredible certificates will expire on the date announced by INCOSE.
Will my certification history and PDU records be available in the new system?
Yes. Your certification history and PDU records will be available in the new portal and can be managed directly from your profile.
Applications & Renewals Submitted Before the Migration
I submitted an application before the new portal went live. Do I need to reapply?
No. Your application will continue to be processed as usual. Status updates will continue throughout the review process.
I had a CSEP/ESEP application in review. What will happen to it?
Applications already in review before migration will continue to be processed without interruption. You’ll be notified if additional information is requested, or when your certificate becomes active.
I scheduled my online exam before the migration. Do I need to reschedule?
No. Your exam will proceed as scheduled. Existing scheduling, rescheduling, and payment links remain valid.
I registered for a paper exam before the migration. Do I need to register again?
No. INCOSE has already received your registration and no additional action is required.
My references are still submitting Form 4B. Do they need to do anything differently?
No. References can continue completing and submitting Form 4B using the same process they originally started.
I submitted a renewal request before the migration. Do I need to resubmit it?
No. Renewal requests will continue to be processed normally. Grace periods will be applied as needed.
Certification Applications and Renewals (After Migration)
How do I begin a new certification application in the new portal?
- Go to your Member Home page.
- Select Certification on the left menu.
- Choose Apply for Certification.
How do I renew my certification in the new portal?
- Go to your Member Home page.
- Select Certification on the left side menu.
- Choose Renew or Upgrade.
Do certification requirements or eligibility criteria change?
No. Certification requirements and eligibility criteria remain unchanged. Please review the latest application requirements in the INCOSE SEP Certification Program Definitions & Requirements Document (CER-PROC-01).
Are fees or payment methods changing?
All fees will be paid through the new portal. The fee schedule remains unchanged. Please review our price tables at Certification Pricing.
How do I register for an exam in the new portal?
Log in to the portal, select Certification from the top menu, and choose your desired exam method (Register for Online Exam or Register for Paper Exam).
Certification Forms and Submission
What forms are available in the new system and how do I complete them?
All certification and renewal forms are integrated into the portal, including:
- Form 1 (CSEP Application)
- Form 41 (ESEP Application)
- Form 4B (Reference Letter)
- DAU Streamlined Application
- PDU Log
Forms must be completed, saved, edited, submitted, and paid for directly within the portal.
Can I save my application and return to it later?
Yes. Applications can be saved as drafts and completed later, before payment.
How are reference forms (Form 4B) submitted in the new system?
Reference forms are managed directly within the application process and are integrated into the portal. Once the application is paid, applicants can request recommendation letters and monitor submission status through their application dashboard.